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IBINI is a company specialising in business application development, professional process automation and digital support for companies.

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Receptionist and customer support

Operational assistant | Receptionist and customer support
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Outsourced operational assistant

Receptionist and customer support

A missed call is a customer who calls someone else. We answer, qualify and route, so every call reaches the right person and you are interrupted only when it is worth it.

What we take on

A missed call is a customer who calls someone else. We answer and qualify on one side, route and follow up on the other, so every call finds the right person and you are only interrupted when it matters.

Answering and qualifying

The first voice your customer hears. It answers, it understands the request, and it knows what to do with it.

  • Answering incoming calls
  • Greeting and information
  • Qualifying enquiries
  • Routing to the right person

Appointments and follow-up

What is left after the call: an appointment booked, a clear message, a contact on file.

  • Booking appointments
  • Transferring calls
  • Taking messages
  • Keeping the contact log

Your calls are answered, your messages arrive complete, and your diary fills up without you picking up.

The other roles

Ibini supports you across your entire digital transformation.

Recruitment officer

Scoping the need, writing job descriptions, sourcing, CV screening, interviews and support through onboarding.

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Sales assistant

Quotes, invoices, purchase orders, handling enquiries and complaints, CRM updates and meeting preparation.

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Community manager

Editorial line, publishing calendar, visuals, reels and stories, moderation of comments and direct messages.

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Bookkeeping assistant

Collecting and filing documents, reconciliation, bank matching, customer follow-ups and VAT return preparation.

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Virtual assistant

Email and diary management, task tracking, coordination, document preparation and follow-ups.

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